Managing Difficult Situations

This course identifies factors which give rise to the expression of aggressive behaviour, and effective ways to manage these situations.

The day covers:

  • Practice that can reduce the potential for aggression
  • Awareness of positive forms of communication
  • A range of strategies to manage aggressive behaviour

‘Excellent as usual!’

‘Loved the role play – very enjoyable’

Enquiry/Bookings

Please fill in the form below if you have an enquiry or wish to make a booking. One of Blenheim’s training team will be in touch to discuss your requirements...